Privacy Policy

Privacy Policy

We respect your privacy and handle personal information in line with Australian Privacy Principles.

What we collect

• Contact details (name, email, phone, organisation) when you enquire or make a booking.
• Project and venue details needed to scope or deliver services.
• Website analytics that describe how our site is used (no sensitive categories).

How we use information

• To respond to enquiries, prepare quotes, and deliver services or equipment hire.
• To manage billing, support, and safety documentation.
• To improve our services and website experience.

Storage and security

We store records in controlled systems with access limited to staff who need it to perform their role. We do not sell personal information.

Retention and access

We retain records only as long as needed for legal, tax, or operational reasons. You can request access or correction by emailing info@alook.net.au.

Third parties

Trusted providers may assist with payments, logistics, or analytics. They are required to safeguard the information they process on our behalf.